Frequently Asked Questions About SASSA Status
1. What does “Pending Status” mean when applying for the SRD Grant?
This means your application has been received but not processed yet. SASSA is reviewing your information. SASSA Status Check
Processing times vary based on application volumes, so you may need to wait a few days or weeks.
2. What is a Social Grant?
A social grant is financial assistance from the South African government for those unable to support themselves, such as the elderly, disabled individuals, and caregivers.
3. What is a Care Dependency Grant?
This grant is for caregivers of children under 18 with severe and permanent disabilities. The grant helps cover care costs and requires compliance with income and asset tests.
4. What is a Child Support Grant?
This grant supports primary caregivers responsible for a child’s daily needs. It applies to biological and non-biological caregivers who meet the means test requirements.
5. What is a Disability Grant?
This grant assists individuals aged 18–59 who cannot work due to a disability. Temporary grants last 6–12 months, while permanent grants are for long-term conditions.
6. What is a Foster Child Grant?
This is for children legally placed in foster care. Annual renewal is required after the child turns 18, with proof of school attendance and a court order extension.
7. What is an Older Persons Grant?
This grant supports individuals aged 60 or older. The amount depends on the applicant’s income and marital status.
8. What is a Grant-in-Aid?
This supplementary grant helps those already receiving a social grant who require daily assistance due to age or disability.
9. What is Social Relief of Distress (SRD)?
A temporary grant for households in urgent need, lasting up to three months. It provides short-term financial relief.
10. What is a War Veterans Grant?
This grant is for individuals over 60 or disabled who served in World War II or the Korean War.
11. How do I register for SASSA services?
Go to the SASSA Services page, provide your cell phone number and email, and confirm with an OTP.
12. How do I check my application status?
Log in to your account. A table on the homepage displays your application’s progress.
13. What are the common application statuses?
- Submitted: Application received and awaiting assessment.
- Assessed: Application captured and under review.
- Pending: Final review in progress.
- Documents Outstanding: Additional documents required.
14. How do I upload supporting documents?
Log in, select your application, and upload the required documents. Ensure they are certified.
15. What if my application is rejected?
You can appeal the decision online. Appeals can take up to 90 days to process.
16. Why is my payment delayed after approval?
Check that your banking details are correct and updated. Payments are usually processed the following month.
17. How do I update my personal details on SASSA Services?
Log in, update your details, and verify the changes with an OTP.
18. How do I report fraud or corruption?
Call the SASSA fraud hotline at 0800 601 011. Reporting fraudulent activities ensures grant security.
19. What is the SRD Grant?
It provides R370 monthly to those in financial distress.
20. Why is my R350 grant status still pending?
This is often due to the high volume of applications. Regularly check your status online.
21. How do I appeal a declined SRD application?
Visit the SRD online portal, fill out the appeal form, and submit.
22. How do I make a medical assessment booking?
Complete the application form, choose a preferred assessment site, and select an available date.
23. What supporting documents are needed for applications?
- Proof of ID: South African ID, temporary ID, or refugee permit.
- Proof of income: Bank statements, salary slips, or investment proofs.
- Proof of marital status: Marriage certificate, divorce order, or death certificate.
24. What safety tips should I follow when collecting grants?
Stay alert at ATMs, avoid sharing personal details, and report suspicious activities immediately.
This guide addresses your most common concerns, ensuring a smooth experience with SASSA services. If you have further questions, visit the SASSA portal or contact their helpline.
